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Conclusion

Building Trust in AI-Assisted Maintenance

Reliable information. Secure access. Better-informed maintenance decisions.

Summary of Findings

Trusted Generative AI can help maintenance teams access technical information more quickly and efficiently. By connecting AI assistance with approved manuals, engineering instructions, and safety documentation, organisations can make technical knowledge easier to find and verify. The key findings highlight the importance of accurate answers, source traceability, secure data handling, and human verification. These elements are essential for building trust in AI-assisted maintenance.

Accurate Information

Source traceability

Secure data handling

Human verification

Implications of the Study

Trusted Generative AI can help maintenance teams access technical information more quickly and efficiently. By connecting AI assistance with approved manuals, engineering instructions, and safety documentation, organisations can make technical knowledge easier to find and verify.


The key findings highlight the importance of accurate answers, source traceability, secure data handling, and human verification. These elements are essential for building trust in AI-assisted maintenance.

Better efficiency

Less time searching, more time for actual maintenance.

Greater security

Protect sensitive technical information and data.

Positive feedback

Technicians find the solution helpful and easy to use.

Final Recommendation

Start with a controlled pilot using approved technical documentation. Evaluate answer accuracy, source traceability, security, and user feedback before expanding the solution.

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